Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

Mobile county and city officials plan to use a new automated phone call system to warn residents of impending hazards, and even let them know about road detours or meetings. The Mobile County ...