In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

Chicago-based firm Top 100 Firm Sikich has formed a new service line to provide intelligent automation to its midmarket clients across all verticals. This move comes at a time when many software ...

STAMFORD, Conn.--(BUSINESS WIRE)--Enterprises in the U.S. are changing the way they automate business services to take advantage of rapid advancements in AI, according to a new research report ...

As we approach 2024, the landscape of business operations is set to undergo a significant transformation, driven by the rapid advancements in artificial intelligence (AI) and automation technologies.

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Over the past few years, digital marketing has emerged as one of the most robust forms of getting your business, brand, product or service out to the masses. While it’s an extremely beneficial ...

Ask anyone involved in running a successful enterprise about the value of automated processes and they’ll all agree. When good processes are supported by robust automation, companies get big benefits ...

Intended to streamline medication dispensing from a central fulfillment area throughout the entire health system enterprise, this solution is expected to improve inventory visibility, scalability and ...