BT home phone customers should check their bills, as well as those of older relatives, to see if they're unnecessarily paying to rent their handsets – some say they've unwittingly paid the fee for 20 ...

BT customers plagued by nuisance calls on their home phone are now able to divert them to an email-style 'junk' voicemail inbox. Here's how to activate the free service, plus other ways to escape spam ...

BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE ...

BT has been told by MPs to improve its customer service record and invest more money in its broadband infrastructure, or else face a split from its Openreach division. Politicos sitting on the culture ...