Southwest Airlines said tweaks to its boarding process and new overhead bins should make trips smoother for passengers.

Southwest Airlines said it would refine its boarding and baggage policies after some early complaints from customers in the wake of sweeping changes in January.

Last month, Southwest Airlines officially ditched its longstanding open-seating policy as it embraced an assigned seating ...

Southwest Airlines is facing backlash from employees after the airline made another polarizing change to its boarding process.

There are a few changes coming to Southwest Airlines. The company is revamping its boarding process to improve traffic flow.

The board-by-group method isn't the most efficient way for passengers to get on a plane, but it does earn the airlines some extra cash.

Like any new process, we’ll continue looking for ways we can improve to make it even more positive for our Customers.” ...

Southwest Airlines is making huge changes to its business model next year, starting with a brand-new boarding process rolling out in late January. Now, we have a better idea of what that boarding ...

American Airlines first-class and business-class passengers will now get even more of a head start when boarding. And, beginning in May, passengers on certain flights may need to get to the airport a ...

Airlines around the world are changing their policies and processes post-pandemic. Newly designed interiors, baggage claim procedures, and now even the boarding process is changing. You know the drill ...