Traditionally, WFM intraday management has been considered one of the most complicated activities in contact center management due to the vast amount of data, complex resource considerations and the ...

Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) event, offering AI-powered workforce ...

The Workforce Intelligence Revolution: From Managing People to Maximising Potential ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...

Calabrio, a leading workforce performance company, is excited to announce a next-generation integration with Five9, provider of the Intelligent CX Platform. As a Five9 Select partner, Calabrio now ...

Calabrio has upgraded its workforce optimization products, which go to market through several channel partners, including as an OEM (original equipment manufacturer) to Cisco’s Unified Contact Center ...

Call Center Magazine: What is Workforce Management? Is workforce management software more than just fancy scheduling software? Guillaume Perron, Calabrio: Workforce Management is NOT software.

Minneapolis, MN (BUSINESS WIRE) - Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center.

ATLANTA, July 7, 2020 /PRNewswire-PRWeb/ -- As a Calabrio Certified Implementation Partner and a Reseller Partner, USAN can now sell, design, and implement Calabrio ONE capabilities for small and ...

For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs. While these tools have served their purpose, they are increasingly outmatched ...