As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...

Cisco continues to signal its desire to become a major software player, most recently with its emphasis on API advancements and its commitment to building a bigger development community around that ...