New in the Yokohama release, ServiceNow continues to expand its Knowledge Graph data capabilities with enhancements to its Common Service Data Model (CSDM).

Data models are used to represent real-world entities, but often have limitations. Avoid common data modeling mistakes for data integrity.

The second Trump administration's approach to shared services may offer agencies less flexibility and potentially lower ...

Data foundation critical for AI At the core of ServiceNow's AI strategy is its Workflow Data Fabric, which the company has expanded with enhancements to its Common Service Data Model (CSDM). This ...

This foundation - built on its Common Service Data Model (CSDM) and Configuration Management Database (CMDB) - lets ServiceNow function as the connective tissue between various enterprise systems.