Establishing high reliability at a hospital requires leadership discipline and cultural commitment, according to the new CMO of Providence Saint Joseph Medical Center in Burbank, California.
Rockville Centre, N.Y.-based Catholic Health has spent the last 10 years building what is now an award-winning culture of safety. On Feb. 5, Press Ganey recognized the system with its HRO Foundation ...
In one of the courses I teach, my students are asked if it’s harder to change an individual’s way of thinking about things or to change an organization’s culture. The truth is, both are complicated.