Customer satisfaction stagnating despite massive investment. Since 2013, U.S. companies have spent over $100 billion on CX related initiatives — with no detectable return. Pent-up customer defection ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--As of the second quarter of 2026, the American Customer Satisfaction Index (ACSI®) declined sharply, the size of which was surpassed only once before in this century ...

Imagine being able to predict which of your customers will stay your customers. To achieve this heightened understanding of customer behavior, many marketers are turning to modeling. When performed ...

DETROIT, Mich., April 24, 2025 /PRNewswire/ -- Fullpath, automotive's leading Customer Data Platform (CDP), is thrilled to announce its latest integration with Urban Science, a leading global ...