CXA enhances personalization. Customer experience automation uses real-time data and AI to deliver personalized, relevant experiences across multiple touchpoints. Scalable customer journeys. CXA ...

Explore the impact of AI-driven CX automation, its benefits and pitfalls. Learn why merging AI with human intuition is the key to effective customer experience. Customer experience (CX) is the engine ...

As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Yellowbrick Data, the leading Kubernetes-native data warehouse for private clouds, announced that Ushur, the leader in AI-powered Customer Experience ...

Your customers are looking for personalized, relevant, and timely experiences when it comes to engaging with your business—something Customer Experience Automation (CXA) helps to create across the ...

Joseph Michelli examines how AI is transforming the workplace customer experience and why human centered leadership remains ...

In today’s world, where technology is advancing by leaps and bounds, its relevance in virtually every aspect of our lives is undeniable. In the retail arena, technology has transformed the way people ...

Automation, like any other technology, can either augment human capabilities and foster stronger business relationships or degrade them. Take email, for example. After decades of use, most recognize ...

NEW YORK and PALO ALTO, Calif., Dec. 09, 2025 (GLOBE NEWSWIRE) -- UiPath (NYSE: PATH), a global leader in agentic automation, today announced an integration with Talkdesk, Inc., a leader in customer ...

The shift to digital-first experiences has put customer service agents under more pressure than ever. With greater complexity comes a growing number of critical incidents that can negatively impact ...