On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies. According ...

In today's hyper connected and fiercely competitive business landscape, delivering exceptional customer experiences has become a non-negotiable priority. Customer service is no longer solely the ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

According to Bova’s research, positive employee experiences drive positive customer experiences. The idea is not new, but it has been lost for many business leaders. I first heard about the concept of ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Los Angeles Mayor Karen Bass is leading the ...

President Biden signed an executive order on Monday outlining a people-centric approach to improving the federal government’s customer service with an emphasis on efficiency and accountability. “The ...

Get the latest federal technology news delivered to your inbox. President Biden signed an executive order today aimed at improving the federal government’s service delivery to Americans. The White ...

Customer service and the government … do they belong in the same sentence? Some may even say it’s an oxymoron. Our most recent customer service and CX research study included the following question: ...