This semester an xLab team worked on a project for Progressive Insurance. It was the first semester of the project, and the team was tasked to create a tool to train customer service agents using ...

IntroductionHello, I'm Ayaka. To those who read my previous self-introduction article, and to those who gave me likes and ...

Looking for a fresh start when it comes to your career, but don’t have time to train for something different? Or perhaps you are just starting out in the working world. Either way, here’s some good ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

It’s a good thing Ward was drawn to this field, where she has now been a beloved and admired figure for over 15 years. The adulation from both her guests and her teammates has been such that her spa ...