Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

With the click of a computer mouse, recent graduates of a customer service representative training program showed off newly learned skills as they prepared for a future in the working world. The ...

Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not only ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Comcast this week acknowledged that the extreme tactics ...