ELK GROVE VILLAGE, Ill. (CBS)-- A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers. As CBS 2's Tim ...

If you think customer service is a joke, you’ve probably been traveling recently. I have. I lost my credit card last week while I was on the road. My bank, which promised me a replacement card by the ...

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. It's hard to find a travel company that doesn't claim to offer the best ...

A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in. By Seth Kugel In August 2020, we booked a trip to Iceland for ...