Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...

As essential employees in many industries, customer service representatives act as integral links between businesses and their clients. With the right tools, you can excel in this rapidly growing ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

On the surface, the division of labor between sales and customer service seems clear cut. Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing ...

The National Service Division (NSD) of the Abdullah Abdulghani & Bros Co WLL (AAB), the exclusive distributor of Toyota and Lexus in Qatar, held the National Customer Relations Representative Skills ...

Insurance is a multi-faceted industry. Landing new accounts takes a significant amount of time and money, a skilled sales team and diligent work ethic. New accounts are very important to an insurance ...