HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced the launch of CXone Mpower Agents, a groundbreaking innovation that enables fully automated, AI agents to be created and deployed in ...

Artificial intelligence in retail is injecting a fresh dose of energy into the industry, helping retailers optimize their operations, explore new ways to engage with customers, and take CX to the next ...

Opinions expressed by Digital Journal contributors are their own. Digitalization encompasses overall life and, particularly, the way we do business. AI-driven automation has drastically changed the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the mid-1980s, the hype around artificial intelligence entered what we know today as the ...