The term “customer experience” is all the rage these days. It’s about how a consumer interacts with a specific company or brand, whether that be online or offline. When my email marketing company, ...

Despite the experience and education of some veteran marketers as well as some careful planning there are times that customer experience efforts go awry. Despite the experience and education of some ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Nearly every aspect of life today is dramatically different than ...

People have been making their homes — and lives — smarter with voice-enabled technologies. In fact, according to a study by NPR and Edison Research conducted after the 2018 holiday season, U.S. smart ...

Nine undergraduates from the Biochemistry and Molecular Biology Department team recently returned from competing against international teams in the 2012 International Genetically Engineered Machine ...

The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

Dota 2 is one of the world's most popular esports with its annual world championship, The International, drawing millions of viewers and the biggest prize pool of any esport event. Over the years ...