New simulation layer allows enterprises to run large-scale agent evaluations, providing insights & evidence to safely deploy, test, and continuously improve enterprise-grade AI Agents. HOBOKEN, N.J.-- ...
Agentic AI systems, based on LLMs, can potentially generate misleading outputs, which can pose problems for customer interactions. In customer service, mistakes made by an AI agent – or human agent – ...
NiCE launched Cognigy Simulator on Jan. 20, giving enterprises a new way to stress-test AI agents before they touch real customers. According to company officials, the tool uses digital twins and ...
HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced the launch of Cognigy Simulator, an AI performance lab providing enterprises with the confidence, evidence, and speed they need to ...