Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

Doing more with less is the mantra for all financial services executives today. Continually improving operational excellence may seem like an impossible goal in a world where the volume of ...

It’s all very well to issue regulatory guidance – but it’s what you do to enforce it that really counts. The UK financial services regulatory agencies have imposed fines exceeding $2 million on a UK ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Experian Netherlands has sold the part of the business that ...

NEW YORK — IT managers interviewed last week mostly agreed with a Gartner Inc. prediction that less than 30% of financial services companies will be outsourcing strategic projects by the end of next ...

Looking to avoid compliance headaches and cut costs... Changes are afoot in the way European financial services companies outsource horizontal business processes, such as human resources, finance, ...

With over a decade of experience, Businessfocus360 has garnered a reputation as a powerhouse of business process outsourcing service delivery—serving a wide scope of businesses from the Americas to ...

Hospital administrators face increasing pressure to contain spending and cut overhead expenses as healthcare delivery costs grow. At the same time, the impending industry transition to outcomes-based ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Under the agreement, CSC's life insurance and annuity BPO services team ...

The financial services industry is leading the way in outsourcing, with contract values in excess of US$10.7 billion in 2018, causing regulators to focus more than ever on the associated risks.

Leaders recognition highlights Broadridge's successful accelerated strategy to invest in technology and innovation to drive business value for its BPO clients across capital markets, wealth and asset ...