Next Generation 9-1-1 Core Services will be implemented to use location-based routing, provide more data, and intelligently route calls to the proper service. “Next Generation 9-1-1 modernizes the way ...

“Although the concepts of the present disclosure are described herein with primary reference to a call center solution, it is contemplated that the concepts will enjoy applicability to any setting for ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...