Hyundai’s upscale brand is taking a cue from its parenting company and giving its customers more of the added connectivity they love. Several months after the automaker released a Blue Link app for ...

AI-powered conversation excellence platform combines with Genesys customer experience platform to give customers the ability to seamlessly scale perfect contact center conversations ST. LOUIS, June 8, ...

MINNEAPOLIS--(BUSINESS WIRE)--Avtex, a TTEC Digital company, announced today its new software product, OneView, which allows agents to service customers on Genesys Cloud channels embedded directly ...

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal, the global cloud provider of secure payment solutions for business communications, has announced its secure payment solutions are now available as a premium ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

Depending on where you live in the country, it might be hot in the mornings or it might be cold. Whatever direction the thermostat has taken on any given day for many people much of the year you don't ...

As a Premium App on the Genesys AppFoundry, Genesys customers have the benefit of having their ValidSoft's Trusted eXperience subscription included on their Genesys invoice, thereby simplifying vendor ...

SightCall for Genesys Cloud CX helps businesses resolve customer needs effortlessly through on-the-spot support using video and annotation capabilities SightCall, a global leader of augmented reality ...

Thanks to its popularization in movies like Tron and The Matrix, the concept of virtual reality entered the public consciousness long ago, but augmented reality—in which a gadget like a smartphone or ...

Genesys today launched a mobile customer care solution that provides smartphone users instant access to agents in the contact center and beyond, all at the press of a button within companies' branded ...

Pamplona, Spain, 29th August – Veridas, a Spanish technology company specializing in digital identity and biometrics, today announces its Voice Biometrics Solution is now available on the Genesys ...