The startup that develops the phone app for casino resort giant WinStar has secured an exposed database that was spilling customers’ private information to the open web. Oklahoma-based WinStar bills ...

Understanding the customer is becoming increasingly important to hoteliers, and so-called CRM systems can help capture guest data and automate interactions to improve guest conversion and retention.

One of the highest priorities in the hotel industry is giving guests a satisfying experience. Ultimately, if guests can’t get what they want from you, they’ll find somewhere where they can. In today’s ...

There's been a battle between online travel companies and hotels for decades. There will be no truce in the age of AI. Who owns the customer in the generative AI era: Search companies like Kayak or ...

The smartphone has become the center of digital life. Every journey, from shopping to issue troubleshooting to entertainment, increasingly begins and ends on our mobile devices. For brands, this shift ...