Contact Roblox Support If you are still unable to join the private server on Roblox, we recommend contacting Roblox Support.

You can contact Roblox’s customer service via this page. Afterward, you can select “Technical Support” on the type of help category and then pick the “Specific Experience Issue” option.

The company urges parents to contact Roblox customer support before disputing charges because a refund cannot be processed once a charge has been disputed.