Service businesses are built on trust, emotion, and problem-solving in real time. Even if you gain short-term efficiency with technology, you risk losing the thing that creates loyalty, referrals, and ...

In many organizations, leaders believe they are “managing” artificial intelligence (AI) by issuing a carefully worded policy. A directive goes out: Employees must only use company-approved AI tools.

Like tectonic plates colliding, humanism and the humanities are confronting movements that question long-held definitions of ...

Sylvio Lindenberg is the Co-Founder and Chief Marketing Officer of Quartile, one of the world’s largest retail media optimization platforms. The conversation around artificial intelligence has become ...