SAN MATEO, Calif.--(BUSINESS WIRE)--newScale ® Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that its contributions of Service ...
One common challenge I have observed during ITIL service catalog implementations pertains to the handling of out-of-band requests. That is, how should one manage a request for a service that is not in ...
The Information Technology Infrastructure Library was developed by the U.K. Office of Government Commerce to describe a standard set of IT management processes. ITIL originally focused on the ...
SAN RAMON, CA--(Marketwire - Mar 28, 2013) - Avatier Corp., a leader in risk-driven identity management software, suggests the complexities of identity and access management and user provisioning in ...
CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) Michael Beckett used an Information Technology Infrastructure Library (ITIL) framework to bring about positive change in the ...
FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--Sept. 12, 2005--ITSM Academy, Inc. announced today a new addition to their service catalog, a two-day training class entitled Visible Ops: The Class. The course ...
Rightsizing Your Service Catalog: Handling Out-of-Band Requests One common challenge I have observed during ITIL service catalog implementations pertains to the handling of out-of-band requests. That ...
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