We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

Eastern Bank has launched a new service, named "Smart Interactive Voice Response" or "Smart IVR", enabling its customers to avail a wide range of banking services through their smartphones. The bank's ...

TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what you need to know.

IVA vs IVR: Which One is Right for Your Business? Your email has been sent IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

We list the best Interactive Voice Response (IVR) services, to make it simple and easy to build useful call menus for customer calls. Interactive Voice Response (IVR) services aim to provide a smooth ...

LloydsTSB is finding that when it comes to banking, customers like talking to robots rather than humans, with the bank today announcing it has handled over 70 million calls with interactive voice ...

TULSA, OK--(Marketwired - Oct 17, 2016) - Modern, data-driven decision making is transforming traditional customer interaction channels. Enacomm, Inc., a leading provider of intelligent customer ...

The Indian Post Office has launched a new Interactive Voice Response (IVR) service for the convenience of its millions of customers. Post office account holders can use the new IVR service to perform ...