With modern technology, very little communication needs to be done in person. However, relationships have always been a crucial factor in any business. A deal can easily fall apart in the face of ...

For instance, methods involving a personal touch, including in-person meetings (85%), annual client reviews (84%), phone calls (81%) and annual one-on-one meetings (76%), were the four most common ...

Consider the following email marketing statistics from a recent consumer research study of British consumers: The average person's inbox has 260 unopened emails, 56% of which are from brands. 60% of ...

According to a poll by serviced office provider Officebroker.com, 68 per cent of respondents prefer to deal with others indirectly than face-to-face, even if they are based in the same building. Just ...

SMEs should treat the personalisation of communications as a huge opportunity rather than focusing on the potential impact of poor communications as a risk to their businesses. Exceptional customer ...

Studies done prior to the proliferation of electronic communications, between 1973 and 1991, reveal that business leaders spent most of their time-as much as 90 percent-communicating. Technology has ...