Another avenue into the enterprise contact center for Genesys. Last week Genesys announced a definitive agreement to acquire privately-held customer interaction analytics firm UTOPY. While financial ...

Businesses are swiftly grasping the value of data-driven insights in improving customer interactions and streamlining processes to help them personalize services, improve first-call resolution rates, ...

As we learned last week from Genesys CEO Paul Segre, the company has spent the six months since acquiring Interaction Intelligence with "do no harm" and "don't break anything" top of mind. "We're ...

DENVER, Dec. 7, 2022 /PRNewswire/ -- Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain flexibility, data ...

ATLANTA--(BUSINESS WIRE)--Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the ...

Grand View Research valued the worldwide contact center interaction analytics market at $1.9 billion last year and expects it to reach $5.8 billion by 2030, growing at a compound annual rate of 20.5 ...