For AI agents, a knowledge base fuels fast and accurate responses and enables complex reasoning. We asked the experts how to build one.

Building effective agentic solutions requries an ontology-based single source of truth. Ontology is a business definition of concepts, their hierarchy and relationships. It defines terms with respect ...

BrokerOffice, the #1 lead management system in the health insurance industry, now provides users with a new way to ramp up their lead tracking and conversion skills. With its new Knowledge Base ...

Now-a-days knowledge is not just limited to the creation of content, coding, or analyzing the data. The evolving AI ...

Marketing and customer relationship management platform HubSpot Inc. today introduced new and updated autonomous artificial intelligence agents alongside new AI-powered workspaces designed to provide ...

The groundbreaking new feature identifies and eliminates knowledge base gaps by analyzing edge-case conversations and automatically generating new answer cards for virtual and human agents Talkdesk®, ...

The Internal Revenue Service is preparing to lean on artificial intelligence to keep taxpayer services running even as its ...

The AI-collected and human-verified knowledge base serves as a solid foundation for Copilot in Microsoft 365 and for agents ...

As AI-assisted coding becomes more common, a new pattern is emerging: multi-agent workflows. A multi-agent workflow refers to using various AI agents in parallel for specific software development life ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...