Journalists are often celebrated for their ability to ask sharp questions and uncover stories. But after more than two decades as a BBC journalist, I realized that the heart of powerful reporting ...

I'm sitting across from a brilliant operator, the kind who's built three companies nearly from scratch, and I notice his screen saver: early morning light spilling gold across the ocean. I laughed and ...

While it’s not entirely wrong to say that good communication skills are essential for strong relationships, this idea can be misleading. It might suggest that once you master these skills, ...

Listening Aided By Design The design of a clinic or hospital can affect how well you're heard. Small, crowded spaces make private conversations harder, but simple changes -- like your provider sitting ...

The best business leaders ensure people have a platform to air views. Employees need to feel their opinions are heard and valued. Reach out to customers and partners for their sentiments. Great ...