OKLAHOMA CITY, and MANCHESTER, England, May 15 /PRNewswire/ -- Amcat, a global leader in customer interaction solutions today announced it has signed an agreement with IEX Corporation, a NICE Systems ...

ATLANTA--(BUSINESS WIRE)--Sept. 12, 2006--Informiam LLC., the leading provider of proactive management solutions for contact center operations, announced today that it has established a strategic ...

NICE Systems has juiced up its initiatives to combine its native NICE Perform functionality with the workforce management (WFM) capabilities it acquired from IEX and the performance management (PM) ...

Jan 8 - NICE Systems (NASDAQ: NICE) , the global provider of advanced solutions that enable organizations to extract Insight from Interactions(TM) to drive performance, today announced one of India's ...

The City of Dallas has selected NICE's interaction analytics and its IEX workforce management solutions to improve emergency response and customer service in the city's uniquely combined 9-1-1/3-1-1 ...

IEX Corporation, a NICE Systems company, has released version 3.12 of the IEX TotalView Workforce Management system, which is part of the NICE SmartCenter family of products. IEX TotalView is a ...

PARAMUS, N.J.--(BUSINESS WIRE)--NICE Systems (NASDAQ:NICE) announced today that it has again been acknowledged by DMG Consulting LLC as the worldwide leader in the Workforce Management (WFM) market, ...

The $1.6 billion credit union said the system has facilitated forecasting, schedule adherence, schedule management and an increase in contact center efficiencies. The company said its Release 4 allows ...