Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

Last time we took a close look at Hästens, the pandemic was in full swing, and retailers were scrambling (see Stuart's Hästens makes its omni-channel retail bed with Apple and Salesforce). Fortunately ...

In the first of a 2 part use case, Sally Beauty Holdings Group VP of Digital Strategy and Innovation explains how the retailer adapted its marketing and sales communications when COVID struck. The ...