Providing patients with a high level of care is a priority for most providers and support staff, but when it comes to their overall experience at your hospital, patients’ concerns reach far beyond the ...

While digital health technologies hold transformative potential for patient care, their integration into healthcare systems ...

Although caregivers of patients living with HIV are significantly burdened with psychological and physical stresses, some described positive aspects of caregiving. Informal caregivers of people living ...

From Dec. 11 to Dec. 15, HealthLeaders celebrates patient experience week with in-depth coverage and digital resources to help you foster a positive patient experience at your organization.

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

According to a recent patient survey, the average in-office appointment is just 12 minutes long. In this short span of time, patients may experience some of their most monumental life moments, good ...

Picture this: You’re feeling a little under the weather for a couple of days, so you decide to visit your doctor. You call the office, schedule a time to come in, drive to the appointment, sit in the ...

We recently commissioned a study conducted by the Medical Group Management Association (MGMA) that found provider staffing challenges and burnout appear exacerbated by sub-optimal use of automation ...

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...