Patients come in many shapes and sizes. So do their complaints – from the seemingly trivial to the ones that will obviously trigger a malpractice lawsuit. A practice that masters the management and ...

A lack of patient-centered care accounted for the majority of patient complaints related to radiology at Massachusetts General Hospital in Boston, according to a study in the Journal of the American ...

Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

Background: Patient complaints are viewed as indications of dissatisfaction with the service received or experience at a health care institution. The prediction of patient complaints is not clearly ...

Three ambulatory surgery center administrators discuss tactics for collecting, benchmarking and responding to patient dissatisfaction. 1. Meet regularly to discuss patient complaints. David G. Daniel, ...

Patient complaints represent a critical yet underutilised resource for driving quality improvement in healthcare systems across the globe. Increasingly, research demonstrates that systematic analysis ...

Care at Maimonides Medical Center in Borough Park has gotten so bad that one dad said his wife had to practically deliver their baby on her own. The mom rang the call bell three times without response ...

A central Ohio neurosurgeon is fighting to have his medical license and reputation restored after the state medical board ...