Your sales and service meeting is a wonderful opportunity to train, develop and inform your people about important topics for your company. From sales goals to service results, the agenda can lead to ...

A key factor for business success is customer service after the company completes a sale. A high level of after sales service helps with customer retention. This is especially important for small ...

Lance Tyson is President/CEO of Tyson Group, a bestselling author, and an expert sales negotiator/consultant for the world's biggest brands. The business goal of maximizing return on investment (ROI) ...

Most people think that customer service is a department that handles complaints and problems. There may be a department or contact center that does, but customer service is more than that. It’s a ...