Jennifer Lewis-Hodgson was working as an assistant in a body shop when an insurance appraiser she worked with recommended her for the collision center manager job at Grossman Chevrolet-Nissan in Old ...

When a car needs to be serviced–whether it needs a routine oil change or major work, like a new transmission–the car owner needs to decide if it would be better to go to a car dealership or to trust a ...

Nobody likes taking their car in for service, but Porsche and Subaru owners dislike it the least. Those brands earned the top spots in the premium and mass-market segments, respectively, in the 2025 J ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 18, 2021, 06:03pm EDT Oct 01, 2021, 12:30pm EDT This ...