As the VP of HR at Microsoft, I saw a lot of people make mistakes. From simple math on their expense accounts to serious errors in judgment that required the local police to resolve. Also, much of ...

Every young athlete faces moments of disappointment. As parents, we struggle to watch our children deal with failure, whether it's a missed shot, a lost game, or even just a moment of hesitation that ...

When you make a mistake at work, tell your boss immediately, own it completely, and come prepared with a solution—not just an apology. Dave had been in his first marketing role for six months when he ...

This week, I had to write one of the most challenging emails to a prospective client. Feeling complete embarrassment and remorse, I apologized for dropping the ball on not responding to finalizing a ...

Not too long ago, the job hunt followed a somewhat standard process: scan the local newspaper for open positions; print out your resume, cover letter and portfolio; paperclip it all in a manila folder ...