Talkdesk AI Trainer moves company one step further in its vision to automate 80% of customer interactions, and gives agents and supervisors the ability to observe, validate and quickly improve ...

Fifth annual awards celebrate organizations using Talkdesk artificial intelligence-powered solutions in innovative ways to modernize customer experience and improve business outcomes and the bottom ...

Talkdesk will showcase the power of agentic AI across Talkdesk Ascend AI at the Gartner Symposium/IT Xpo™ 2024 in Orlando, Florida. Attendees will experience hands-on demonstrations of how Talkdesk ...

Talkdesk promises to put an end to bad customer experience by eliminating the most painful part of engaging with a brand—the interactive voice response system Talkdesk introduces Talkdesk Navigator ...

This week Talkdesk announced new Generative AI features which they broadly describe will make AI more responsible, accurate, and accessible in the contact center. As is my habit, I will take a step ...

‘From the partner perspective, bridging that gap between that excessive excitement and customer skepticism [can] help brands take the journey to an AI-first future world,’ Talkdesk’s chief product ...