Forbes

As AI Emboldens Fraudsters, Businesses Must Protect Their Customers From New Threats In The Phone Channel

James Garvert is the SVP of TruContact Communications Solutions for TransUnion. As robocall mitigation programs and enforcement efforts have begun to reduce the mass brute force robocalls, fraudsters ...
Seeking Alpha

Nearly Nine Out of 10 Decision Makers Rank the Phone as the Most Important Outbound Channel for Meeting Customer Service Goals and Increasing Revenues

CHICAGO, March 17, 2025 (GLOBE NEWSWIRE) -- While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study ...
Government Executive

Fraud on the Line: Protecting Constituents and Agencies From Growing Call Threats

Many constituents know the warning: “Government agencies will never call you to ask for money or personal information. Only a scammer will do that.” Yet, government agencies do rely on the phone ...
FedScoop

Why the phone still matters: Modernizing government call centers

As digital self-service tools expand across government programs, a new report produced by Scoop News Group for TransUnion highlights a critical yet often overlooked fact: For millions of Americans, ...
Nasdaq

TransUnion Study Reveals Phone's Critical Role in Customer Engagement Despite Rise of Digital Channels

A recent study by Forrester Consulting, commissioned by TransUnion, reveals that despite the growing use of digital communication channels, the phone remains a vital tool for businesses, with 86% of ...
Forbes

Fraudsters Lure Consumers With Highly Personal Nature Of Phone Calls

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It’s getting more and more difficult to keep up with fraudsters who are committing ...