DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to United Airlines. After his initial flight was canceled due to mechanical ...

Calls to customer service rarely begin happily and are typically a frustrating struggle against an automated system to get a human representative on the line. One Denver man found out the hard way ...

The third day of flight cuts during the ongoing government shutdown has caused thousands of cancellations and delays, sending some travelers scrambling. Flight tracking service Flightaware reported ...

United Airlines confirmed it will cancel 4% of its flights this weekend amid restrictions imposed by federal transportation officials. The cuts would impact "fewer than 200 flights" on Friday, Nov. 7, ...