For decades, the store associate’s relationship with technology began and ended at the register. Scan, tender, receipt, next customer. The POS was a transaction machine, and the associate was the ...

In the retail industry, we have spent decades obsessing over the "last mile" of delivery—the logistics of moving a product from a warehouse to a doorstep. Yet, as someone who has navigated retail ...

KWI founder Sam Kliger argues AI will empower specialty retail associates, not replace them, pointing to faster product ...

In the quest for stronger customer experiences, store associates are the critical variable. They're the ones translating back-end efficiencies into better shopping trips — or absorbing the cost when ...