Today’s healthcare organizations are facing myriad challenges as they work to maintain adequate staffing to meet growing patient demand. According to the American Hospital Association, hospitals and ...

Parity Healthcare Analytics, a nurse workforce performance partner specializing in women’s and children’s services, today ...

Workforce flexibility is critical to the well-being of hospitals and health systems. It takes an intentional plan, however, to balance contract labor, minimize employee overtime and avoid overstaffing ...

An organization's contact center can make or break its customer relationships. However, the COVID-19 pandemic increased call volumes and staffing shortages in many contact centers, which hurt their ...

Howard H. Goldman, professor of psychiatry, University of Maryland School of Medicine, moderated the keynote panel focusing on the critical issues facing the behavioral health workforce. Goldman ...

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

The Department of Defense has initiated a far-reaching transformation of its civilian workforce through the Workforce Acceleration and Recapitalization Initiative, formalized in the Deputy Secretary ...

Financial pressures remain the leading concern among hospital CEOs, according to the American College of Healthcare Executives’ annual survey of issues facing hospitals. Workforce challenges ranked No ...

Viventium today announced an expansion of its human capital management (HCM) platform through the addition of integrated scheduling and time & attendance capabilities. The enhanced offering extends ...

Any business leader knows last-minute changes can wreak operational havoc. Today’s businesses face a never-ending barrage of complex problems while simultaneously dealing with ever-mounting customer ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...