Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. eBay is an online auction and retail marketplace where ...
SAN FRANCISCO (MarketWatch) -- EBay Inc. said late Tuesday that it will shut a customer service facility in Vancouver, Canada, which employs roughly 700 people. The facility is expected to close by ...
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