Poly CEO Dave Shull shares his thoughts on the future of hybrid work during his thought leadership address at Enterprise Connect’s virtual event this week.

This week we share announcements around SD-WAN solutions, a Microsoft Teams integration, meeting room technology, SMS and video APIs, and a virtual workplace platform.

Cloud-based contact centers—especially those with artificial intelligence features—help enhance the interaction experience for constituents. Besides reducing or eliminating friction between the agents ...

A director of people analytics explains how to reinvent employee engagement through the use of opinion surveys.

Ransomware attacks can spread through the organization irrespective of the attack vector. Critical files, data, and even infrastructure and applications can become inoperable. The growing usage of ...

The Eastern Management Group explains why Atos Unify receives thumbs-up in competition among 33 UC providers for businesses with more than 300 employees.

Via Playvox’s fully integrated suite, Dialpad is now able to offer WEM functions such as workforce management, workforce forecasting and scheduling, quality assurance, learning management, ...

When you start exploring, you may find some unpleasant surprises — but with the right approach, you may wind up with better services at a lower cost.

Part one of this two-part article series covered the financial benefits available to businesses using a voice cost optimization service or considering the service. My conversation about voice cost ...

A new study from Eastern Management Group finds enterprises will use more server virtualization and hybrid cloud than UCaaS through 2024.

Preview this pair of sessions rounding up “boots on the ground” perspectives from professionals who have migrated their UCaaS or voice systems.

A modernized contact center will never succeed solely based on technology. Instead, technology must pair with a willingness to experiment and the inclusion of agents in solution design.