Whatever the outcome of your customer service call, it's a good idea to leave a review. You can highlight poor customer service, and a negative review will often stir companies into further action.

What happens when a company won’t refund your purchase—or worse, refuses to answer the phone in the first place? Here’s how to get a response from customer service.

When it comes to how quickly you need to respond to customers, there’s only one answer: as fast as possible. Here is how you can be more responsive—and boost your customer loyalty, too.