Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

For those teams, a new Service Management as a Service (SMaaS) model is bringing people, processes and technology together. In a recent webinar hosted by CDW, experts shared how SMaaS works and how it ...

The second Trump administration's approach to shared services may offer agencies less flexibility and potentially lower ...

When shifting to an IT service management model, it’s important to have a point person to manage service delivery overall. “Most IT organizations have someone looking at tickets, making sure people ...

Info-Tech Research Group's latest research details a strategic framework for IT leaders to transition from outdated IT service management to a modern enterprise service management model. By ...

A federated data model enables you to fully integrate critical service and infrastructure management applications and break down the traditional functional silos that often exist within an IT ...

“As the experience management industry’s lone software with a service (SwaS) provider, SMG has a unique partnership model that’s helped brands achieve meaningful business outcomes for three ...

The new Procurement Service Management solution addresses this by digitizing lower-value tasks so teams can focus on the work that matters most and deliver the highest-value outcomes.