Contact centres are starting to rely heavily on AI functions acting as intelligent co-pilots to the organisation, handling ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading employers for the ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform. contact centre awards ...

The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact centre ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...