Hybrid work is common, but meetings still lack speed, engagement, and equity. IT leaders are improving collaboration with simpler, human centered tech.

From boosted to CSAT and reduced costs, agentic AI systems can improve customer experience, but only when companies properly ...

Success of agentic AI in contact centers now depends less on model quality and more on synchronized, trusted, and ...

Cisco is leveraging its massive portfolio to build a secure and comprehensive platform for collaboration and CX.

With My notes, Zoom Workplace users can take manual notes and transcribe meetings wherever they happen – in person or on ...

This year, the top priority is not adding more tools — it's about making existing tools operate as a coherent system.

The Genesys Cloud Agentic Virtual Agent unites conversational interactions with fully automated actions, in accordance with ...

Revenue for its usage-based offerings accounted for more than 20% of service revenue in the last quarter, the company said.

Enterprises are rewarding vendors that reduce long-term complexity while supporting continuous evolution, something 8x8 does ...

By maintaining context across channels and interactions, AI-driven platforms connect past and present conversations.

And even though new AI technologies are coming on strong, the biggest changes this year will be how the enterprise views and works with its contact centers. Changes will focus on three areas: data, ...

Its AI Companion will reduce friction around finding and reserving meeting rooms, while also meeting need for space ...