The real competitive advantage now lies in protecting your customers from that turbulence and making sure they feel ...

In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Demanding fair treatment and improved working conditions, business process outsourcing (BPO) workers joined a mass protest in ...