Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Konecta is part of Kraken's BPO Partner Program (KBPP), a trusted network of Business Process Outsourcing (BPO) partners that are carefully selected based on their ability to meet Kraken's assessment ...

Discover the top 3 undervalued Professional Services stocks for Friday, November 28 based on AAII’s Stock Grades.

Laredo and Webb County institutions, schools and services will observe Thanksgiving with closures and schedule changes across ...

Asheville and Buncombe County city government offices will be closed for Thanksgiving. Here's how services will be affected.

Japan's Asahi Group revealed a significant cyberattack in September compromised the personal details of 1.52 million customers. The attack disrupted operations, delaying the earnings release and ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Broward County announces closures and service adjustments for Thanksgiving, including closed governmental offices and ...

Founded by Andra and Greg Tipping, TipCo’s EVA program was implemented in Stearns County within the last year and is also ...

New Zealand’s Department of Internal Affairs (DIA) is preparing a new Digital Identity Services channel on the all-of-government Pae Hokohoko Marketplace, creating a formal catalogue for agencies to ...

The real competitive advantage now lies in protecting your customers from that turbulence and making sure they feel ...

From pressing zero to staying silent, Lifehacker outlines clever tactics anyone can use to bypass auto-menus and reach an ...